Refund & Cancellation Policy

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Effective Date: [07 Aug 25] — The date from which this policy is considered active and in effect.
Last Updated: [07 Aug 25] — This policy was most recently revised and updated on this date.
🔐 All purchases are securely processed via Razorpay, our trusted and encrypted payment gateway partner.
🔄 Refunds, if approved, are credited back through Razorpay to the original payment method, ensuring traceable and secure transactions.
💬 For any issues, contact us at support@studento.co.in — We're always here to help and resolve your concerns.

Cancellation Policy ⏳ Time-Bound Rules 📌 Please Read Carefully

Course/Plan Purchase
- ✅ Cancel within 12 hours only if no material has been accessed — You must not have opened or downloaded any part of the content.
- 🚫 No cancellations after course access/download — Once content is accessed, the purchase is final and non-reversible.
Important
- 🛠 Cancel anytime within 12 hours via Support Page — and refund will be settled in your account after deducting the essential processing charges of payment gateway partner, if any.
- 🚫 No partial refunds for cancellation after 12 hours or after course access.

Refund Policy 💸 Fairness Focused Guidelines ✅ Conditions Apply

Eligible Refund Scenarios
- 🔁 Duplicate or accidental payments — If you've mistakenly paid twice or made an unintended purchase.
- 🛠 Technical issues unresolved after 72 hours — We couldn't fix a critical technical problem despite our best efforts.
Non-Refundable Scenarios
- 🤷 Change of mind after accessing content — Once accessed, we cannot offer refunds due to digital delivery.
- 📉 Incomplete usage or missed deadlines — Not finishing the course on time is not grounds for a refund.
- 🎁 Discounted/promotional plans (unless defective) — Offers are final unless there's a proven defect or error.

Refund Process & Support – Step-by-Step Guide 📩 Simple & Secure Steps 🧾 Powered by Razorpay

Steps to Request Refund
1. 📧 Email us with transaction details & refund reason — Be clear and detailed so we can verify quickly.
2. 🔍 Request reviewed within 3–5 business days — Our support team will carefully evaluate your eligibility.
3. 💳 If approved, Razorpay processes refund in 5-7 days — Funds will reflect in your original payment method.
⚠️ Refunds only issued to original payment source — We cannot redirect or send money to another account.
⏱ UPI/Wallet refunds may reflect within 72 hours — In most cases, it's faster for wallets and UPI transactions.
Contact Details:
- 📧 Email: support@studento.co.in — We're responsive and ready to help.
- 📞 Phone: +91 9459960848 — Call us during working hours for quick support on any refund or cancellation queries.
- 🕐 Support: Mon–Sat, 10 AM – 6 PM IST — These are our regular hours; we’ll get back promptly during this window.
🔁 Policy may be updated anytime — continued usage implies acceptance — Always refer to the latest version for clarity.
🙏 Thank you for choosing Studento.co.in — We appreciate your trust and aim to provide the best learning experience possible.